The primary responsibility of the I.T. Client Services Technician (CST) is to provide assistance and support to our California based management group and dealership employees. The CST creates and routes helpdesk tickets and reports directly to the Client Services Manager. The CST displays proper phone etiquette and support procedures. Other duties include client account creation, changes and terminations, general desktop and application support.
The CST resonds accordingly to SLA’s determined by the CSM to make sure that prioritized incidents are handled first. The CSM will train and guide the CST in all the areas of responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Will be trained on computer systems. Ability to work well with customers.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to communicate customers' interests, needs, and request to management and sales personnel.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Will perform most of shift at a desk in an office setting. Professional personal appearance.
We are an Equal Opportunity Employer.