Phone Operator Part Time in Las Vegas, NV at Fletcher Jones

Date Posted: 1/7/2020

Job Snapshot

Job Description

SUMMARY

Front-line representative for the dealership. S/he answers phones and directs calls to the appropriate party in accordance with dealership policies and answers basic inquiries.

 

DUTIES AND RESPONSIBILITIES

  • Open phones at the start of the business day and ensure they are closed properly at the end of the business day. Answer phones and take messages.
  • Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
  • Screen calls responsibly for staff and ensure that no customer goes direct to a voicemail (unless advised or granted permission)
  • Update various dealership databases and remove bad addresses and/or email addresses and other data entry as needed.
  • Use computer, fax, copier and other office equipment.
  • Communicate with dealership employees if systems go down or failure to operate correctly.
  • Maintains strict confidentiality of confidential personal information of our customers in compliance with the Federal Trade Commission Safeguards Rule, implementing the provisions of the Gramm-Leach-Bliley Act as they pertain to automobile dealerships.
  • Adhere strictly to all company rules, policies and procedures.
  • Perform other duties as assigned.

Job Requirements

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.  Will be trained on dealership computer systems.  Ability to work well with customers.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.  Ability to communicate customers' interests, needs, and request to management and sales personnel.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

 

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