Product Concierge in Honolulu, HI at Fletcher Jones

Date Posted: 10/28/2019

Job Snapshot

Job Description

Mercedes-Benz of Honolulu part of the Fletcher Jones fine family of dealerships is looking for hard working, energetic, and guest service oriented Product Concierge.


The Product Concierge’s role is to provide outstanding vehicle delivery and/or assisting customers with their needs and/or directing them to appropriate person or department.  S/he greets customers with excellent customer service and with personal touch as they enter the dealership. 



Product Delivery for Mercedes-Benz

  • ensure that vehicle has met all pre-delivery checklist requirements
  • program personalized settings prior to the customer delivery
  • set expectations for the length of the delivery
  • assess customer’s knowledge and priorities to personalize the delivery
  • explain and demonstrate vehicle features and technologies, and focusing on customer comfort level and retention
  • follow up with the customer two days after delivery to answer any questions or set an appointment to conduct a second delivery
  • resolve any customer inquiries for vehicle technology issues
  • make sure the use of iPad deliver system is used on every delivery
  • make sure the customer is enrolled in the MBrace system or has declined the MBrace program prior to leaving the dealership
  • explain to customers about incoming CEI survey they will receive via email
  • provide the WOW factor experience in every interaction
  • keep up to date with technologies such as latest vehicle models, phones, tablets, and computers

Job Requirements

The ideal candidate will have/be: 

  • High school diploma or general education degree (GED)
  • at least 1 to 2 years of related experience and/or training; or equivalent combination of education and experience
  • valid state driver's license
  • insurable to drive company vehicle



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