Receptionist in Chicago, IL at Fletcher Jones

Date Posted: 2/3/2020

Job Snapshot

Job Description

SUMMARY

As a Receptionist you will be responsible for answering and transferring calls and greeting customers. The Receptionist will direct guests to the correct person or department and is also responsible for providing guests an exceptional experience that is memorable either in person or over the phone.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages or scheduling appointments.
  • Provide information about establishment, such as location of departments or offices, employees within the organization or services provided
  • Log all guest information, sales calls and appointments in CRM software
  • Update job knowledge by participating in all required dealership and/or manufacturer training, communication and/or meetings
  • Respond to all client questions, complaints or problems ensuring they are resolved beyond the clients expectation
  • Enhance the organization’s reputation by accepting ownership for accomplishing new and different requests and explore opportunities to add value to the job
  • Maintain a clean and organized workspace and notify management of any unsafe working conditions

 

OTHER DUTIES AND RESPONSIBILITIES

  • Maintain a high degree of courtesy.
  • Maintain strict confidentiality of confidential personal information of our customers in compliance with the Federal Trade Commission Safeguards Rule, implementing the provisions of the Gramm-Leach-Bliley Act as they pertain to automobile dealerships.
  • Perform other duties as assigned.

Job Requirements

  • High School Diploma or equivalent
  • Previous experience in a related industry preferred

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