Sales Consultant - Audi Beverly Hills in Beverly Hills, CA at Fletcher Jones

Date Posted: 11/22/2019

Job Snapshot

Job Description

SUMMARY

Shares in the sales activities of the dealership through the promotion and selling a full range of new and used car products.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Achieve unit sales targets for new and used cars by adhering to the sales process without deviation.
  • Follow up on all sales leads and promptly and accurately record all client communication in CRM system.
  • Keep abreast of incoming inventory, features, accessories, etc., and how they benefit customers.
  • Prepare sold vehicle for customer delivery prior to customer arrival. At delivery, ensure the customer understands the vehicle’s operating features, warranty and paperwork.
  • Follow up on all post-delivery items, license and title work, “we owes”, and special requests to be sure all customer expectations are met.
  • Review and analyze actions at the end of each day, week, month and year to determine how to better utilize time and plan more effectively.
  • Understand the terminology of the automobile business and keep abreast of technical changes in product
  • Process paperwork in accordance with dealership and manufacturer policies.
  • Explain fully product performance, application and benefits to prospects. Describe all optional equipment available for customer purchase.
  • Follow up with unsold prospects, utilizing appropriate methods of communication (follow-up calls, email, letters or factory brochures highlighting features of interest).

 

OTHER DUTIES AND RESPONSBILITIES

  • Maintain a high degree of courtesy.
  • Update job knowledge by participating in all required dealership and/or manufacturer training, communication and/or meetings.
  • Respond to all client questions, complaints or problems ensuring they are resolved beyond the clients expectation.
  • Enhance the organization’s reputation by accepting ownership for accomplishing new and different requests and explore opportunities to add value to the job.
  • Maintain a clean and organized workspace and notify management of any unsafe working conditions.
  • Maintain a professional personal appearance and/or adhere to uniform requirement if applicable.
  • Adhere strictly to all company rules, policies and procedures.
  • Maintain strict confidentiality of confidential personal information of our customers in compliance with the Federal Trade Commission Safeguards Rule, implementing the provisions of the Gramm-Leach-Bliley Act as they pertain to automobile dealerships.
  • Perform other duties as assigned.

Job Requirements

  • High School Diploma or equivalent
  • Previous experience in a related industry preferred