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Sales Consultant in Temecula, CA at Fletcher Jones

Date Posted: 11/29/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Temecula, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/29/2018

Job Description

SUMMARY

Directly responsible for selling new and used vehicles at dealership gross profit, volume, and customer satisfaction standards.

 

DUTIES AND RESPONSIBILITIES

Maintain strict confidentiality of confidential personal information of our customers in compliance with the Federal Trade Commission Safeguards Rule, implementing the provisions of the Gramm-Leach-Bliley Act as they pertain to automobile dealerships.

Meet the minimum sales quota as determined by the dealership.  Sales Consultant is expected to:

  • Realize that business is built on customer satisfaction and devote himself/herself to satisfying customers' needs and providing excellent customer service.
  • Determine each customer’s vehicle needs by asking questions and listening.
  • Treat every person calling or visiting as a buyer.
  • Give every customer a presentation and demonstration.
  • Know how to stay off price and focus on value.
  • Know how to overcome objections and close the sale.
  • Deliver new and used vehicles to customers. This process ensures that the customer understand the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty.
  • Attend sales meeting and training meetings on time. Participate enthusiastically.
  • Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Maintain a prospect development system on sold and unsold customers.
  • Keep abreast of new products, features, accessories, etc., and their benefits to customers.
  • Keep abreast of incoming used-vehicle inventory
  • Work with the service Department to ensure that vehicles are reconditioned as expected and on schedule.
  • Establish personal income goals that are consistent with dealership standards of productivity, and device a strategy to meet those goals.
  • Report to General Sales Manager and New & Used sales Manager regarding objectives, planned activities, reviews and analyses.
  • Review and analyze actions at the end of each day week, month, and year to determine how to better utilize time and plans more effectively.
  • Understand the terminology of the automobile business and keep abreast of technological changes in the product.
  • Know and understand equity and values, and be able to explain depreciation to the customer.
  • Know and understand federal, state and local laws, which govern retail auto sales.
  • Introduce customers to Service Department personnel to emphasize to customers the quality and efficiency of dealership’s service operations.
  • Adhere strictly to all company rules, policies and procedures.
  • Maintain and project a positive mental attitude at all times.
  • Maintain a professional and business-like standard of dress consistent with the dress-code requirements.
  • Arrive at work on time and ready to work immediately.
  • Support management and fellow employees.
  • Keep work areas and offices clean and organized at all time.
  • Log all floor and telephone customers accurately.
  • Ensure all paperwork is accurate and complete.

Job Requirements

QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or the equivalent. Valid in-state driver’s license. Ability to sell a minimum quota according to dealership standards.

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