Service Advisor Assistant - MBZ Newport in Newport Beach, CA at Fletcher Jones

Date Posted: 2/4/2020

Job Snapshot

Job Description

SUMMARY

As a Service Assistant you will provide administrative support to the service department.

 

DUTIES AND RESPONSIBILITIES

  • Receiving payment, issuing receipts, refunds, credits or change due to customers
  • Keep guest and service drive areas clean and organized at all times
  • Perform administrative support for the department
  • Keep guest and work areas clean and organize at all times
  • Perform administrative tasks for service staff, including but not limited to, faxing warranty claims, documents preparation, and filing
  • Maintain cash drawer and follow all Fletcher Jones cash handling procedures
  • Work with Service Advisors to collect accurate payments
  • Work with Service Drive Valets and other service staff to ensure guests’ vehicles are brought down to drive in a timely fashion
  • Greet and work with guests to ensure their comfort while waiting for service or vehicle pick up
  • Receipt and close all Repair Orders in ADP when payment has been received and vehicle has been released
  • Keep applicable paperwork and receipts organized and filed correctly
  • Assist in preparation and organization of Pre-Write Information
  • Update job knowledge by participating in all required dealership and/or manufacturing training, communication and/or meetings
  • Respond to all client questions, complaints, or problems ensuring they are resolved beyond the client’s expectation
  • Enhance the organization’s reputation by accepting ownership for accomplishing new and different requests and explore opportunities to add value to the job

Job Requirements

Previous customer service, or like experience in retail environment.  Maintain a professional personal appearance.  Adhere strictly to all company rules, policies, and procedures.  Maintain strict confidentiality of confidential personal information of our customers in compliance with the Federal Trade Commission Safeguards Rule, implementing the provisions of the Gramm-Leach-Bliley Act as they pertain to automobile dealerships