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Service Technician in Ontario, CA at Fletcher Jones

Date Posted: 11/23/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Ontario, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/23/2018

Job Description

SUMMARY

Responsible for performing vehicle repair and maintenance work as assigned in accordance with dealership and factory standards.  Oversee the work of any apprentice technician assigned to them.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Acquire job by referring to ADP computer system
  • Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
  • Diagnose cause of any malfunction and perform repair.
  • Communicate with parts department to obtain needed parts.
  • Save and tag parts if the job is under warranty or if requested by the customer.
  • Examine the vehicle to determine if additional safety or service work is required.
  • Advise Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
  • Document work performed.
  • Road-test vehicles when required or refer to the test-technician, keeping in mind that customers' vehicles should not be used for personal errands.
  • Attend factory-sponsored training classes.
  • Keep abreast of factory technical bulletins.
  • Ensure that customers' vehicles are kept clean.
  • Keep shop area neat and clean and be able to account for all dealership-owned tools at all times.
  • Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes.
  • Maintain a high degree of courtesy.
  • It is expected that all employees work in a safe manner and follow all safety and health related rules, policies and procedures.

 

OTHER DUTIES AND RESPONSBILITIES

  • Maintain a professional personal appearance and/or adhere to uniform requirement if applicable.
  • Adhere strictly to all company rules, policies and procedures.
  • Maintain strict confidentiality of confidential personal information of our customers in compliance with the Federal Trade Commission Safeguards Rule, implementing the provisions of the Gramm-Leach-Bliley Act as they pertain to automobile dealerships.
  • Perform other duties as assigned.

 

EQUIPMENT USAGE

  • The equipment that is likely to be used in this position are personal computer, SDS diagnostics computer, hand tools, power/pneumatic tools, vehicle lift, and telephone, copier/printer/scanner, alignment equipment, tire mounting and balancing equipment

 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

Works in the service shop.  Will be exposed to noise, vibration, dust, exhaust fumes, and a variety of hazardous and non-hazardous materials.

 

 

 

Job Requirements

QUALIFICATIONS

Education and/or Experience

  • High school diploma or general education degree (GED); or at least two to three years related practical experience and/or training; or equivalent combination of education and experience.
  • ASE certification or equivalent.
  • Valid in-state driver's license with a driving record that meets company standards.

 

Knowledge

  • Demonstrate understanding and application of principles, rules and regulation of the automotive repair, including warranty compliance.
  • Demonstrate knowledge of operating a personal computer and its applications

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