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Audi Service Assistant in Chicago, IL at Fletcher Jones

Date Posted: 10/8/2018

Job Snapshot

Job Description

SUMMARY

As a Service Assistant you will provide administrative support to the service department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receiving payment, issuing receipts, refunds, credits or change due to customers.

Keep guest and service drive areas clean and organized at all times.

Perform administrative support for the department.

Perform administrative tasks for service staff, including but not limited to, faxing warranty claims, document preparation and filing.

Maintain cash drawer, and follow all Fletcher Jones cash handling procedures.

Work with Service Advisors to collect accurate payments.

Work with Service Drive Valets and other service staff to ensure guests’ vehicles are brought down to drive in a timely fashion.

Greet and work with guests to ensure their comfort while waiting for service or vehicle pick up.

Receipt and close all Repair Orders in ADP when payment has been received and vehicle has been released

Keep applicable paperwork and receipts organized and filed correctly

 

OTHER DUTIES AND RESPONSBILITIES

Maintain a high degree of courtesy.

Update job knowledge by participating in all required dealership and/or manufacturer training, communication and/or meetings.

Respond to all client questions, complaints or problems ensuring they are resolved beyond the clients expectation.

Enhance the organization’s reputation by accepting ownership for accomplishing new and different requests and explore opportunities to add value to the job.

Maintain a clean and organized workspace and notify management of any unsafe working conditions.

Maintain a professional personal appearance and/or adhere to uniform requirement if applicable.

Adhere strictly to all company rules, policies and procedures.

Maintain strict confidentiality of confidential personal information of our customers in compliance with the Federal Trade Commission Safeguards Rule, implementing the provisions of the Gramm-Leach-Bliley Act as they pertain to automobile dealerships.

Perform other duties as assigned.

Job Requirements

EDUCATION AND/OR WORK EXPERIENCE REQUIREMENTS

High School Diploma or equivalent

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