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Lot Attendant - Porsche of Hawaii - Service in Honolulu, HI at Fletcher Jones

Date Posted: 12/9/2018

Job Snapshot

Job Description

POSITION SUMMARY:

The Lot Attendant/Valet is responsible for moving and parking vehicle in an organized manner to maximize parking space, cleaning vehicles and maintain them in sound working condition. He/she will interact with guests and graciously provide a solution that exceeds their expectation.   He/she will perform other duties when Operations is understaffed. 

 

DUTIES AND RESPONSIBILITIES:

  • drive company vehicles in a safe and timely manner from one location to another
  • greet each guest in a prompt and courteous manner and determine the nature of their visit and graciously provide the service exceeding their expectation
  • keep lot neat and orderly by moving cars in a timely manner, parking cars in the proper area within allotted space and keeping area clean in accordance with dealership display standards
  • direct guests to the correct department or parking area
  • lock up all service vehicles and customer vehicles and keep keys in the designated locked box and in an organized manner
  • assist with tasks such as installing license plate frame and checking tire pressure
  • assist with taking of loaner inventory and customer vehicle check
  • clean interior and exterior of company and customers' vehicles that looks ready for display
  • manually vacuum and wash vehicles in a designated area
  • drive shuttle vehicle to transport guests/deliveries to desired locations
  • report any damages or concerns to Service Manager
  • prepare alternate transportation for guests ensuring proper documentations have been prepared and signatures obtained
  • notify guests the requirements of the alternate transportation program to ensure guests are meeting them
  • inspect vehicle before loaning out to the guests and inspect vehicles when they are returned to ensure they are in the same condition as when they were loaned out
  • maintain loaner vehicle in a ready condition to guests to use
  •  

Job Requirements

QUALIFICATIONS

Education and/or Experience

  • High school diploma or general education degree (GED); or
  • one to three months related experience and/or training
  • valid state driver's license and a good driving record

 

Skills/Knowledge/Abilities

Knowledge:

  • Demonstrate ability to drive company vehicle in a safe manner
  • Demonstrate knowledge of operating a personal computer and its applications

 

Language Skills:

  • Demonstrate ability to communicate effectively with guests in a professional and courteous manner
  • Demonstrate ability to read and understand appointment log and/or pick up/drop off schedule

 

Reasoning Ability:

  • Demonstrate ability to take initiative to get tasks completed or meeting guest satisfaction

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Definition for Frequency: frequently means often or repeatedly, occasionally means now and then, seldom means not often, never – means not ever. The person in this position is expected to perform the following:

 

F – Frequently             O – Occasionally         S – Seldom                 N – Never

F

Lift up to 25 lbs. by raising objects from a lower to a higher position or moving objects horizontally from position-to-position

F

Reach - extending hand(s) and arm(s) in any direction

O

Lift up to 50 lbs. by raising objects from a lower to a higher position or moving objects horizontally from position-to-position

O

Stoop, kneel, crouch, or crawl - bending body downward

S

Lift up to 75 lbs. with assistance by raising objects from a lower to a higher position or moving objects horizontally from position-to-position

F

Walk - moving about on foot to move around or moving from one work site to another

F

Talk - expressing or exchanging ideas by means of the spoken word to other workers accurately, loudly, or quickly

F

Hear - ability to receive detailed information through oral communication at normal speaking levels

F

Stand for sustained periods of time

S

Sit for sustained periods of time

F

Push/Pull - using upper extremities to press against something thrust forward, downward or outward; using upper extremities to draw, drag, haul or tug

F

Seeing - close vision, distance vision, color vision, peripheral vision, depth perception, and adjust focus to read, inspect or operate machines

O

Climb - ascending or descending ladders, stairs, scaffolding, ramps, poles and the like

F

Balance - maintaining body equilibrium to prevent falling when walking, standing or crouching

S

Feeling - perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips

O

Fingering - picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling

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