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Mercedes-Benz Customer Liaison in Chicago, IL at Fletcher Jones

Date Posted: 9/10/2018

Job Snapshot

Job Description

SUMMARY

The Customer Liaison is responsible for providing administrative support on the Service Drive and providing customers with a comfortable experience while waiting for service or during vehicle drop-off and/or pick-up.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greet and interact with customers to ensure their comfort while waiting for service or during vehicle drop-off and/or pick-up.

Create customer loaner contracts and conduct “walk around” with customer

Maintain cash drawer and follow all Fletcher Jones cash handling procedures

Partner with Service Drive Valets and other service staff to ensure customers’ vehicles are brought down to the drive in a timely fashion

Close all Repair Orders in CDK when payment has been received and vehicle has been released

Keep applicable paperwork and receipts organized and filed correctly

Keep guest and service drive areas clean and organized at all times

Partner with Service Consultants to collect accurate payment when necessary

Receive payment, issue receipts, refunds, credits and/or change due to customers in order to assist the Service Consultants during peak times

OTHER DUTIES AND RESPONSBILITIES

Maintain a high degree of courtesy.

Update job knowledge by participating in all required dealership and/or manufacturer training, communication and/or meetings.

Respond to all client questions, complaints or problems ensuring they are resolved beyond the clients expectation.

Enhance the organization’s reputation by accepting ownership for accomplishing new and different requests and explore opportunities to add value to the job.

Maintain a clean and organized workspace and notify management of any unsafe working conditions.

Maintain a professional personal appearance and/or adhere to uniform requirement if applicable.

Adhere strictly to all company rules, policies and procedures.

Maintain strict confidentiality of confidential personal information of our customers in compliance with the Federal Trade Commission Safeguards Rule, implementing the provisions of the Gramm-Leach-Bliley Act as they pertain to automobile dealerships.

Perform other duties as assigned.

Job Requirements

High School Diploma or equivalent

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