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Parts Advisor/Counterperson in Kahului, HI at Fletcher Jones

Date Posted: 9/7/2018

Job Snapshot

Job Description

Fletcher Jones Imports is looking for a hard-working, energetic, success driven and service oriented Parts Advisor/Counterperson. 

POSITION SUMMARY:

Sells, at retail, parts to all available customers, over the counter, through the shop, or on the phone and provide exceptional customer experience that is memorable.

DUTIES AND RESPONSIBILITIES:

Front Counter Personnel

  • assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line
  • pull purchased parts from stock
  • if the part is not in stock, determine availability and order accordingly
  • answer phone calls, providing price quotes and other information
  • assist outside sales representatives with their orders
  • set up orders for daily shipment, delivery and pick-up
  • verify "will-call" and "back-order" files weekly and return to vendors, or stock those items not required
  • solicit assigned accounts by phone

Rear Counter Personnel

  • assist service technicians in selecting parts needed for repairs in process
  • order parts not in stock if, after discussion with the shop foreman, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs
  • notify the shop foreman and the customer that ordered parts have been received
  • answer parts phones when front counter is overloaded
  • ensure that before parts can be charged out, the technician presents a duplicate copy of the repair order

All Parts Personnel

  • be friendly, professional and efficient when working with all customers, both on the phone and in person
  • provide the same high level of service to the other dealership departments as is given to other customers
  • replenish assigned inventory daily
  • keep current on new products and product updates
  • participate in all training programs that are made available
  • assist with perpetual and physical inventories
  • participate with Parts Manager in maintaining a lost sale tracking program
  • balance parts invoices to cash drawer daily before shift ends
  • process payment for items sold and/or return following proper documentation procedure and obtain necessary approval for certain transactions
  • provide customers with proper documentation for the sale or return transaction
  • when doing business with regular cash customers, ensure that their "cash account" number is recorded to assure proper customer tracking
  • when a credit card is declined or a credit limit has been exceeded, notify the credit department; if they are not available, either decline to charge the purchase or release the credit hold in accordance with the dealership's guidelines
  • if customers pay by invoice, obtain the following information: form of payment (if by check, include the check number), amount of payment, received by (your name), date, and any change given
  • keep front and rear counter areas clean and uncluttered
  • assist with vendor/customer’s deliveries when necessary
  • perform other duties as assigned

OTHER DUTIES AND RESPONSBILITIES:

  • Maintain a high degree of courtesy.
  • Maintain a professional personal appearance and/or adhere to uniform requirement if applicable.
  • Adhere strictly to all company rules, policies and procedures.
  • Maintain strict confidentiality of confidential personal information of our customers in compliance with the Federal Trade Commission Safeguards Rule, implementing the provisions of the Gramm-Leach-Bliley Act as they pertain to automobile dealerships

Job Requirements

Education and/or Experience

  • High school diploma or general education degree (GED)
  • one year related experience and/or training; or equivalent combination of education and experience
  • must have excellent interpersonal skill to interact with customers
  • must be able to operate general office machines
  • must have valid driver license and be insurable to operate company vehicle
  • must be able to regularly stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear
  • must be able to regularly lift and/or move up to 50 pounds 

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