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Sales Consultant in Ontario, CA at Fletcher Jones

Date Posted: 12/23/2018

Job Snapshot

Job Description

If you would like to be part of the Fletcher Jones fine family of dealerships credited with pioneering a revolutionary approach in which "guests" not "customers" are treated with the same level of service you would expect from a five-star hotel, join our team!


Mercedes Benz of Ontario is looking for a customer oriented, energetic, success driven,

Sales Consultant 


The Sales Consultant is directly responsible for selling new and used vehicles at dealership while maximizing gross profit, volume and maintaining high customer satisfaction standards.



  • Realize that business is built on customer satisfaction and devote himself/herself to satisfying customers' needs and providing excellent customer service.
  • Determine each customer’s vehicle needs by asking questions and listening.
  • Treat every person calling or visiting as a buyer.
  • Give every customer a presentation and demonstration.
  • Know how to stay off price and focus on value.
  • Know how to overcome objections and close the sale.
  • Deliver new and used vehicles to customers. This process ensures that the customer understand the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty.
  • Attend sales meeting and training meetings on time. Participate enthusiastically.
  • Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Maintain a prospect development system on sold and unsold customers.
  • Keep abreast of new products, features, accessories, etc., and their benefits to customers.
  • Keep abreast of incoming used-vehicle inventory
  • Work with the Service Department to ensure that vehicles are reconditioned as expected and on schedule.
  • Establish personal income goals that are consistent with dealership standards of productivity, and device a strategy to meet those goals.
  • Review and analyze actions at the end of each day week, month, and year to determine how to better utilize time and plans more effectively.
  • Understand the terminology of the automobile business and keep abreast of technological changes in the product.
  • Know and understand equity and values, and be able to explain depreciation to the customer.

Job Requirements


  • High school diploma or the equivalent.
  • Valid in-state driver’s license and be insurable.  
  • Ability to pass background and drug screening
  • Ability to sell a minimum quota according to dealership standards.

We provide comprehensive benefit package including Medical, Dental, Vision, Life Insurance, 401k, Disability and Paid Time Off. 


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