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Service Advisor - Big Island Honda - Kona in Kailua-Kona, HI at Fletcher Jones

Date Posted: 8/27/2018

Job Snapshot

Job Description

POSITION SUMMARY:

The Service Advisor performs a variety of responsibilities to ensure guests are satisfied with their products and services while meeting customer satisfaction and profitability standards.

 

DUTIES AND RESPONSIBILITIES:

  • communicate with customers to determine the nature of the mechanical problem(s)
  • listen to customer’s needs and concerns
  • perform walk-around inspection on vehicle at write-up time
  • promote the sale of labor, parts and accessories without losing sight of the fact that you are an advisor to the customer
  • indicate on repair order the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in
  • provide estimates for labor and parts; if the cost of service cannot be established during reception, leave open and contact the customer later, by phone, for approval
  • maintain communication with service technician to ensure the repair process goes smoothly
  • maintain communication with the customer throughout the repair process so he/she knows what to expect
  • be responsible for quality control, to ensure that work is completed as requested and to reduce comebacks
  • deliver vehicle to customer and answer any questions
  • establish and maintain good working relationships with customers to encourage repeat and referral business
  • assist with handling customer complaints and or misunderstandings with courtesy, tact and in a manner that is consistent with company policies and goals

Job Requirements

The ideal candidate will have/be: 

  • High school diploma or general education degree (GED)
  • at least one year of related experience and/or training; or equivalent combination of education and experience
  • general knowledge of vehicle mechanical operations
  • valid state driver's license
  • insurable to drive company vehicle

 

We provide comprehensive benefit package including medical, drug, vision, life insurance, paid time off, and 401k plan. 

 We are an Equal Opportunity Employer.

 

 

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