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Service Advisor in Hilo, HI at Fletcher Jones

Date Posted: 2/28/2019

Job Snapshot

Job Description


The Service Advisor performs a variety of responsibilities to ensure guests are satisfied with their products and services while meeting customer satisfaction and profitability standards.



  • communicate with customers to determine the nature of the mechanical problem(s)
  • listen to customer’s needs and concerns
  • perform walk-around inspection on vehicle at write-up time
  • promote the sale of labor, parts and accessories without losing sight of the fact that you are an advisor to the customer
  • indicate on repair order the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in
  • provide estimates for labor and parts; if the cost of service cannot be established during reception, leave open and contact the customer later, by phone, for approval
  • maintain communication with service technician to ensure the repair process goes smoothly
  • maintain communication with the customer throughout the repair process so he/she knows what to expect
  • be responsible for quality control, to ensure that work is completed as requested and to reduce comebacks
  • deliver vehicle to customer and answer any questions
  • establish and maintain good working relationships with customers to encourage repeat and referral business
  • assist with handling customer complaints and or misunderstandings with courtesy, tact and in a manner that is consistent with company policies and goals

Job Requirements

The ideal candidate will have/be: 

  • High school diploma or general education degree (GED); or
  • at least one to two years of related experience 
  • general knowledge of vehicle mechanical operations
  • valid state driver's license
  • insurable to drive company vehicle
  • good interpersonal skill to interact with customers and others


We provide comprehensive benefit package including medical, drug, vision, life insurance, paid time off, birthday holiday and 401k plan with matching. 

 We are an Equal Opportunity Employer.




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